This privacy policy explains how Arron Roofing Systems Ltd collects, uses, stores and shares personal information when you use this website, contact us about our services or ask us to provide a quotation or carry out roofing work.
1. Who we are
This website is operated by Arron Roofing Systems Ltd. We provide roofing, roof repair, maintenance, cladding, guttering, waterproofing and related roofing services for commercial, industrial and domestic customers.
For the purposes of UK data protection law, Arron Roofing Systems Ltd is the data controller for personal information collected through this website and through enquiries made directly to us.
You can contact us using the following details:
- Email: info@arronroofing.co.uk
- Telephone: 0121 353 5648
- Mobile: 07932 141 656
- Post: 203 Monmouth Drive, Sutton Coldfield, West Midlands, B73 6JS
2. Personal information we may collect
Depending on how you contact or work with us, we may collect and use the following information:
- Your name, email address and telephone number.
- Your business or organisation name, where relevant.
- Your property, site or project address where needed to assess an enquiry, arrange a visit or carry out work.
- Information you provide in a contact form, email, telephone call or other communication.
- Information relating to a quotation, survey, site visit, project or service you ask us to provide.
- Technical and usage information, such as pages visited, approximate location, browser and device type, referral source and interactions with the website.
- Your cookie and consent preferences.
We do not intentionally ask for special category personal data through this website. Please avoid sending sensitive personal information unless it is relevant and necessary for your enquiry.
3. How we collect personal information
We may collect personal information when you:
- Submit a contact form or request a callback.
- Email or telephone us.
- Request a quotation, survey, site visit or roofing service.
- Communicate with us about an existing or potential project.
- Browse or interact with this website.
- Choose your cookie preferences through the website cookie banner.
4. How we use personal information
We may use personal information to:
- Respond to enquiries and provide information about our services.
- Arrange surveys, site visits, quotations and project discussions.
- Prepare, issue and follow up quotations or proposals.
- Provide services and carry out work requested by you or your organisation.
- Manage customers, suppliers, subcontractors, projects and business communications.
- Maintain business, accounting, insurance and project records.
- Operate, secure, maintain and improve the website.
- Understand how visitors use the website and which content is useful.
- Establish, exercise or defend legal claims.
- Meet legal, tax, accounting, insurance or regulatory requirements.
5. Our lawful bases
UK data protection law requires us to have a lawful basis for using personal information. The basis we rely on will depend on the circumstances:
- Contract: where using the information is necessary to take steps at your request, provide a quotation, enter into an agreement or carry out requested work.
- Legitimate interests: where it is reasonably necessary to respond to enquiries, manage customer and business relationships, operate and improve the website, maintain appropriate records or protect our business, provided those interests are not overridden by your rights.
- Consent: where you choose to accept non-essential cookies or where we specifically ask for permission for a particular use.
- Legal obligation: where we must use or retain information to comply with legal, tax, accounting, insurance or regulatory requirements.
6. Contact forms and enquiries
When you contact us through the website, by email or by telephone, we use the information you provide to respond and deal with the related request. This may include arranging a visit, preparing a quotation, discussing a project or following up on an enquiry.
Please provide only the information that is relevant to your enquiry. Do not include sensitive personal information unless it is genuinely necessary.
7. Website analytics
We use Google Tag Manager to manage website tags and Google Analytics to help us understand how visitors use the website. Google Analytics may collect information such as user and session statistics, approximate location, browser and device information, pages visited and website interactions.
Analytics helps us assess website performance and improve its content and usability. Analytics storage and cookies are intended to be activated only after you have given the required consent through the website cookie banner.
Further information is available in the Google Privacy Policy and Google’s information about data collected by Google Analytics.
8. CookieYes consent management
We use CookieYes to display the cookie banner, manage cookie preferences and record consent choices. CookieYes may use a necessary cookie or similar technology to remember the choices you make. More information about the cookies used on this website is provided in our Cookie Policy.
9. Who we may share information with
We do not sell personal information. Where necessary for the purposes described in this policy, we may share information with:
- Website hosting, maintenance and IT service providers.
- Email, communications and business administration providers.
- Google Analytics, Google Tag Manager and CookieYes.
- Professional advisers, including accountants, insurers and legal advisers.
- Suppliers or subcontractors where this is necessary to assess, quote for or deliver requested work.
- Public authorities, regulators, courts or law enforcement bodies where disclosure is required by law.
Service providers are expected to use personal information securely and only for the relevant service or agreed purpose.
10. International data transfers
Some service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we expect the relevant provider to use an appropriate lawful transfer mechanism and safeguards required by UK data protection law.
11. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax, accounting, insurance and record-keeping requirements.
The exact period will depend on the nature of the information and our relationship with you. Enquiry information that does not lead to work will normally be kept only for a reasonable follow-up period. Quotations, customer records, project information, invoices and related communications may be kept for longer where needed for contractual, accounting, tax, insurance or legal purposes.
Cookie consent records and analytics information are retained in accordance with the settings and retention periods applied within the relevant service.
12. How we protect information
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no website, email system or internet transmission can be guaranteed to be completely secure.
13. Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
- Ask for access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete personal information in certain circumstances.
- Ask us to restrict how personal information is used in certain circumstances.
- Object to processing based on legitimate interests in certain circumstances.
- Ask for eligible personal information to be transferred to you or another organisation.
- Withdraw consent at any time where we rely on consent. This will not affect processing carried out before consent was withdrawn.
- Complain to the Information Commissioner’s Office.
These rights are not absolute and may not apply in every situation. We may need to confirm your identity before responding to a request.
To exercise your rights, contact us using the details in section 1. You can also find information about your rights or make a complaint through the Information Commissioner’s Office.
14. Links to other websites
This website may contain links to websites operated by other organisations. We are not responsible for their content or privacy practices. You should review their privacy information before providing personal information to them.
15. Changes to this privacy policy
We may update this privacy policy when our website, services or legal obligations change. The latest version will be published on this website with the date it was last updated.